Privacy Policy & SMS Terms and Conditions
Effective Date: March 12, 2026 · Last Updated: March 12, 2026Altitude Waste Management (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share information about you when you interact with our website at altitudewastemanagement.com, contact us by phone, email, or text, or use any of our services including dumpster rentals, roll-off containers, portable restroom rentals, and waste and sanitation services.
By using our website or services, or by providing your personal information to us, you agree to the practices described in this policy.
1. How We Collect Your Personal Information
We collect personal information through the following methods:
- Website forms: When you request a quote, schedule a service, or contact us through our website, you may provide personal information directly via online forms.
- Phone calls: When you call us, we may collect information you provide verbally, including your name, contact details, and service needs.
- Text/SMS messages: When you opt in to receive SMS communications from us, we collect your mobile phone number and any information exchanged through those messages.
- Email correspondence: When you email us, we collect your email address and any information contained in your messages.
- Cookies and website analytics: Our website may use cookies and similar tracking technologies to collect information about how you browse and interact with our site, including your IP address, browser type, pages visited, and time spent on pages.
- Service agreements and paper forms: When you sign a service agreement or complete a paper form, we collect the information provided on those documents.
- Referrals and third-party sources: In some cases, we may receive information about you from third parties such as referral partners or service directories.
2. What Personal Information We Collect
The types of personal information we may collect include:
- Full name
- Home, business, or service address
- Email address
- Phone number(s), including mobile numbers used for SMS communication
- IP address and general geographic location data
- Service history and account information
- Billing and payment information (processed securely through our payment processors)
- Communication preferences, including SMS opt-in status
- Any other information you voluntarily provide to us during service inquiries or account setup
3. How We Use Your Personal Information
We use the personal information we collect for the following purposes:
- To provide, schedule, and manage waste management and sanitation services including dumpster rentals, roll-off containers, and portable restroom rentals
- To send appointment reminders, service confirmations, and follow-up communications
- To respond to inquiries, quotes, and customer service requests
- To process billing, payments, and service agreements
- To send promotional or informational communications about our services (with your consent where required)
- To send SMS messages to customers who have opted in to receive them
- To improve our website, services, and customer experience
- To comply with legal obligations and resolve disputes
- To maintain internal records and analyze service trends
4. How, Why, and What Personal Information We Share With Third Parties
We may share your personal information with third parties only in the following circumstances:
- Service providers: We may share information with vendors and service providers who assist us in operating our business, such as payment processors, scheduling software providers, website hosting providers, and communications platforms. These providers are authorized to use your information only as needed to provide services to us.
- Legal compliance: We may disclose your information if required to do so by law, or in response to a valid legal request such as a court order or government inquiry.
- Business transfers: In the event of a merger, acquisition, or sale of business assets, your personal information may be transferred as part of that transaction.
- Protection of rights: We may share information where we believe it is necessary to protect the safety, rights, or property of Altitude Waste Management, our customers, or others.
5. Cookies and Tracking Technologies
Our website may use cookies, web beacons, and similar technologies to improve your experience, analyze site traffic, and understand how visitors use our website. You may adjust your browser settings to refuse cookies; however, some features of our website may not function properly if cookies are disabled.
We may use third-party analytics tools such as Google Analytics to collect anonymized usage data. These tools operate under their own privacy policies.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. When personal information is no longer needed, we take reasonable steps to securely delete or anonymize it.
7. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of data transmission over the internet or electronic storage is 100% secure. We encourage you to take steps to protect your own information, including using secure networks and keeping account credentials confidential.
8. Your Rights and Choices
Depending on your location and applicable law, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information (subject to legal limitations)
- Opt out of marketing communications at any time
- Opt out of SMS communications at any time (see SMS Terms below)
To exercise any of these rights, please contact us using the information in Section 10.
9. SMS Terms and Conditions
The following terms apply to SMS text message communications sent by Altitude Waste Management.
9.1 — SMS Consent and Phone Number Use
The information (including phone numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes. Your consent to receive SMS messages is not a condition of purchasing any service.
9.2 — Types of SMS Communications
If you have consented to receive text messages from Altitude Waste Management, you may receive messages related to:
- Service appointment reminders and confirmations
- Delivery and pickup scheduling updates
- Follow-up messages after service
- Billing inquiries and payment reminders
- Promotions, seasonal offers, or service announcements (only if you have opted in for promotional messages)
Example: “Hello, this is a reminder that your dumpster rental from Altitude Waste Management is scheduled for pickup on [Date]. Reply STOP to opt out of SMS messages at any time.”
9.3 — Message Frequency
Message frequency may vary depending on your services and communication preferences. You may receive up to 4 SMS messages per month related to your service appointments, account status, or promotions.
Example: “Message frequency may vary. You may receive up to 4 SMS messages per month regarding your rentals or account.”
9.4 — Potential Fees for SMS Messaging
Standard message and data rates may apply depending on your mobile carrier and pricing plan. Altitude Waste Management does not charge separately for SMS messages.
9.5 — Opt-In Methods
You may opt in to receive SMS messages from Altitude Waste Management in the following ways:
- By submitting an online contact or quote request form on our website that includes an SMS consent checkbox
- Verbally, during a phone conversation with our team
- By completing a paper service agreement or form that includes an SMS consent option
9.6 — Opt-Out Method
You can opt out of SMS messages at any time by replying STOP to any text message you receive from us. After sending STOP, you will receive a one-time confirmation message and no further SMS messages will be sent unless you opt back in. You may also contact us directly at (970) 632-2159 to request removal from our messaging list.
9.7 — Help
If you are experiencing any issues with our SMS messages, reply with the keyword HELP to any message, or contact us directly at (970) 632-2159 or through our website at altitudewastemanagement.com.
9.8 — Standard Messaging Disclosures
- Message and data rates may apply.
- You can opt out at any time by texting STOP.
- For assistance, text HELP or contact us directly.
- Message frequency may vary.
- If you do not wish to receive SMS messages, you may choose not to check the SMS consent box on our forms.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations. When we make material changes, we will update the “Last Updated” date at the top of this page. We encourage you to review this page periodically. Continued use of our website or services after any changes constitutes your acceptance of the updated policy.